DeBN Frequently Asked Questions

DeBN

Overview of DeBN

DeBN Requirements

How DeBN Email Works

Frequently Asked Questions

DeBN Request Form

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

When can I enroll in DeBN?
You can enroll in DeBN at any time while your case is open.  You may also request deactivation of your account at any time.

When are emails sent?
Emails are sent by the Bankruptcy Noticing Center (BNC) in the evening on the same day a notice or order is filed by the court in your case.

Will I receive all documents via email?
No.  Only notices and orders filed by the court which are sent to the BNC for service upon you will be delivered via email.  DeBN will not email notices, pleadings, or other filings that are to be served by other parties in a bankruptcy case, such as the Trustee, creditors or attorneys.  These other parties will continue to serve papers by other means, such as U.S. mail or personal service.

Can I request receipt of notices both via email and U.S. mail?
No.  You only have the option to receive notices and orders from the BNC by either email or U.S. mail.

Can others see my email address?
Your email address will not be shown on the caption of the case docket and your DeBN request form will not be visible to the public for viewing.  However, the BNC Certificate of Notice that is filed in the case will reflect your email address if the notice or order was emailed to you.  The BNC Certificate of Notice must include the party’s name and the address where they were served.

I accidentally deleted an email.  Can the notice be resent to me?
Neither the court nor the BNC can resend notices.  If you accidentally deleted a notice, you should contact your attorney, or you may contact the court for further directions on how to obtain another copy of the notice or order.

I filed jointly with my spouse.  Do we both need to enroll in DeBN?
No, both debtors do not need to entroll in DeBN.  If only one debtor wants to enroll and receive notices and orders from the court via email, the other debtor who is not enrolled in DeBN will continue to receive notices and orders via U.S. mail.

I filed jointly with my spouse.  Can we both use the same email address?
Yes.  A debtor and joint debtor can use the same email address.  Each of you will have your own DeBN account and separate emails will be sent to each of you at whatever email address was used to register for DeBN.

What should I do if I change my email address?
You should immediately file with the court, either on your own or through your attorney, an updated Debtor’s Electronic Bankruptcy Noticing Request (DeBN) form.  Once the clerk's office has processed your request, you will receive an email from the BNC advising you that your DeBN account has been updated.

What should I do if I want to reactivate my DeBN account?
You must complete, sign and file an updated Debtor’s Electronic Bankruptcy Noticing Request (DeBN) form, check-marking the section to request reactivation of your account.  Once the clerk’s office processes your request, you will receive an email from the BNC advising you that your DeBN account has been activated.

Why did I stop receiving my notices via email?
There are several reasons why this may have occurred, including:

  1. Your DeBN account may have been disabled due to an email bounce-back (undeliverable email).  If this occurred, you must file an updated Debtor’s Electronic Bankruptcy Noticing Request (DeBN) form if you wish to reactivate your DeBN account.
  2. If your name and address in the case do not match your DeBN account, then the notice or order will be delivered to you via U.S. mail.  Please contact the Clerk’s Office for assistance.
  3. If you recently filed an updated Debtor’s Electronic Bankruptcy Noticing Request (DeBN) form with the court and did not receive an email from the BNC advising you that your DeBN account was updated, please contact the Clerk’s Office for assistance.

Please contact the Clerk’s Office with any questions about the status of your DeBN account.

Who do I contact if I have additional questions about DeBN?
Please contact the Clerk’s Office if you have any questions about the DeBN program.  Do not contact the BNC, or reply to emails you receive from the BNC.  Those BNC email accounts are used for the sole purpose of sending emails, and the inboxes are not monitored.